I dropped my "Chrono Bullet Pouch" August 14th/15th 2021 and made a report August 16th 2021.
A GM told me I was eligible for one item recovery. I confirmed my desire for replacement and the GM said I would have to wait for a SGM.

I've made 3 other GM calls asking for updates and responses vary from "We can confirm that the Chrono Bullet Pouch is pending to be returned" and "We will begin our investigation of the issue."

Here I am on the 25th of October 2021 without the item recovery.