Quote Originally Posted by Thukoolo View Post
Good morning fellow adventurer and thank you for posting in the Final Fantasy XI Technical Support Forums.

Unfortunately, the issue you are describing is something we are not able to assist with in the Technical Support Forums. In order to get further assistance with your concern, we advise to contact the European Support Center.

Thank you for visiting the Final Fantasy XI Technical Support Forums!
Just throwing this out there, but I think they've already done that.