So nearly a month ago I started this saga of trying to get my old account back. Took two weeks just to get an initial reply to my email. Already been through the process once so know it only takes a couple days usually, but with covid obviously tempered my expectations. However its been nearly a month. They referred my account for further verification which I submitted my drivers licence. This can't be normal surely the wait times I mean. Even with reduced staffing this is obscene.

Does anyone know who I email regarding this because the standard channels are just sending me around in circles