We are pleased to announce that the Square Enix Account Management System technical difficulty has been resolved.

We apologize for any inconvenience caused, and we thank you for your understanding.

[Date & Time]
Sep. 10, 2021 8:10 to 9:04 (PDT)
Sep. 10, 2021 15:10 to 16:04 (GMT)
Sep. 10, 2021 16:10 to 17:04 (BST)

[Details]
・Unable to transfer from a PlayOnline ID to a Square Enix Account, or unable to log in for the first time if they are linked
・Unable to transfer from a PlayOnline ID to a Square Enix Account
・Unable to change account information or use payment features in the Square Enix Account Management System

[Cause]
Server Program Issue

[Affected Services]
- PlayOnline
- FINAL FANTASY XI
- Square Enix Account Management System