Originally Posted by
Wizzit
We have already sent in a photo of her passport twice, I'm sorry the defence you have given them is just simply not good enough, and since you don't work for them you can't really give an opinion of the internals of the company no offence mate, we both paid for our subscriptions for a year so thats a year of playing to get to where we had been so to say buy the game and resubscribe is not a solution, the solution is for them to update the email they said they would. It's funny that they replied initially in 1 day, but since then 6 days later now not a single response, I find it hard to believe thats down to an influx within a few days sorry but this seems like an administration issue, besides that its not our problem we paid for a service that now have no access to because of a clearly flawed system in place, people forget email addresses, or change them and lose access to previous ones. A simple solution would be to allow you to change your password via your username using security questions, or just dont permanently lock someone out of their account because it incorrectly flagged up, a temp lockout would have saficed, but either we my partner has lost access and because of that I am not playing we play together, so although the monthly subscription isn't alot of money even for 2 accounts, its the principle of the matter, we pay for a service that we can't use, technical support should be part of that service.