Hi, my partner and I just recently resubscribed to FFXI after a year of not playing, we also wanted to give FFXIV which is where the issue started. I reactivated my trial FFXIV account, but when my partner tried, on my computer she was locked out of her SE account due to "Change of network settings". Because of this she was now unable to even log into PlayOnline and play FFXI. She can't remember the email registered to the account and most likely it was one made specifically for this, and it requires an email to be able to change the password to gain access to it, I have no idea why you can't just use the account username and then answer the security questions to change the password SE has made it uneccesarily difficult to just do this if you have forgotten the email address registered. Now we have contacted support last friday evening, and got a reply Sunday, where we went through a form that asked for a photo of her passport. We sent this through the form stating the issue and the new email to be changed to on Monday. We have heard nothing back so yesterday "tuesday" we sent it in again and also a separate support ticket asking why it's taking so long. We are yet to receive anything back from any of her tickets, so shes been locked out of FFXI for 5 days which is absolutely ridiculous and still no word fo what is going on.

Any suggestions or if support agents read these forums please can you look into this. Her SE username is lauralowe31.