Originally Posted by
Alhanelem
SE has all the item IDs, why would they need a list from the community?
Still, the wait times are pretty absurd these days. Yes, FFXIV is experiencing a sudden surge in popularity taking up their time, but if that's an issue, then they should have a separate support person/team for XI support.
But if you think 8-9 hours is bad, I once had a support issue go (effectively, at least) unanswered for nearly 2 months despite multiple calls in the interim asking about it. I did eventually get a lead GM who apologized for the failure to respond, but yeah, that was pretty bad.