in Game GM call

[Alhanelem]

The thing is that it WAS reported right after it was dropped... I had to re-call in the AM after waiting all night. They used to be able to restore an item NP and/or roll back your account(Had this done on another char when I was hacked back in the day) IDK if they gave me back an unaugmented item I was willing to use the "Item restore" which I CAN use on another item just CANNOT use on the Musa as the GM said specifically was a shitty mistake, but was hoping I wouldn't have to be out another 90m to buy it and augment it... not really left to do then re-get it though; The thing is it took them 8-9hrs to even answer my call after I had to call back then without an investigation just said they could not restore it.

In your case I would probably request escalation to an SGM/LGM. They will honor such requests but it can take longer to get a response. That said, there is the possibility that they will be more empathetic to your circumstances.

[tzanbatsu]

I did they told me I would need to write an email to support to appeal of the claim. I told them I didn't care if it was augmented I would just like to save myself the Gil for a pure accident ><

[Gwydion]

I'm fairly certain the one-time item recovery feature doesn't include ANY I-Level Items either. It's very unfortunate.

[Sfchakan]

Their current GMs, shared with XIV, simply don't know how to provide the necessary support to replace an augmented item. I don't know if they even know how to send a player to Mordion Goal anymore.

I made a GM call a few days ago and it took 1.5 days to get a form response that basically ignored what the call was about.

[Zehira]

White knighting would be if I was defending them for screwing up or doing something wrong- But I'm just not seeing where they are at fault for your situation.

I completely agreed with this. It's unfortunate that we are their favorable customers as it "seems" it is. Because I know this if I were SE staff and every time I read him disagreeing with people here makes me giggle. He is hardly wrong.

As a FFXIV player playing on Asura, I understood the difficulty of this outdated system other than needing to ban more players. The game is old.

You're just a contrarian for the sake of it! Give me a break!

We love both XI and XIV. One day I'd hope SE to give us access back just once to post on the XIV forums again. It's been years and we are different. Just to give this forum more space.

[Alhanelem]

You're just a contrarian for the sake of it! Give me a break!

That is really not true at all, I've supported and agreed with many ideas and suggestions and complaints and criticisms in the past. You just only come out and say something when I disagree. I am simply a target for crap like this because I have the most posts, which just happens to be a thing and in contrast to your belief, is not something I care about in any way outside of the fact that it causes people such as you to pick on me.

But since that statement can't be disputed without being contrary itself, I'm sure you'll just continue to say this. I'm really sick of this, do you want me to go around the forum and link to every topic I've hit "Like" on and every time I've written a post voicing support of something? It feels to me more like you're only posting here to criticize me rather than discuss the topics.

[Zehira]

I'm really sick of this, do you want me to go around the forum and link to every topic I've hit "Like" on and every time I've written a post voicing support of something? It feels to me more like you're only posting here to criticize me rather than discuss the topics.

I've requested them to update the RDM and they did. It's simple.

Anyways, I still think it's pointless to discuss what SE staff and STF should do. It's like, in fact, I demanded Apple Inc to provide subtitles for movies and one employee once said "you can't tell us what to do."