Greetings,
We want to thank you for taking the time to let us know of your concerns regarding possible third party program use. We certainly understand how disconcerting it can be to see suspicious activity while trying to enjoy the game and sincerely apologize for any inconvenience this has caused.
Regarding your concerns with the STF and your reports, we can assure you that the STF takes third party program use and RMT activity very seriously and a thorough investigation is conducted into every report they receive. While these investigations are being conducted, we must kindly ask for your patience and understanding, to ensure the accuracy of the evidence found. Rest assured that any activity from a player found to be in violation of the Rules and Service will have the appropriate action taken on them.
To show the effectiveness of these reports from players like you, the STF posts the number of banned accounts and frozen gil each month for your review, which you can find at the following link:
http://www.playonline.com/ff11us/rule/specialtask.html
For those reading this thread, please feel free to submit a report of any player that you suspect using third party programs or involved with RMT activity at the following link:
http://support.na.square-enix.com/co...php?id=20&la=1
Lastly, while we greatly appreciate your feedback on the matter, we kindly ask that you please use the STF form link above to properly submit your reports, as the forum is not intended for this purpose. The forum guidelines prohibit harassment and slander towards other players, so your post or images may be removed in such case. For your reference, below is a link to the FINAL FANTASY XI Forum Guidelines:
https://support.na.square-enix.com/r...la=1&tag=forum
Thank you again for your feedback and understanding, and best of luck on your adventures!
-SQUARE ENIX MODERATOR