Returning player...and soon to be leaving

[SerJaime]

Greetings Serjaime, there is a template that would help them if it were filled out. Also, I did a quick google search and found this: https://support.na.square-enix.com/f...he%20situation.
I recommend trying this and letting them know you completed these suggested items as well, if the problem persist. Good Luck!

I called my Internet Provider. Router and modem are up to date. Ports are open. Added both FFXI and POL to Windows firewall. Disabled my antivirus. After a few POL 0011, I was FINALLY able to login and load bastok markets, only to have R0 and lagout...this time Error code 4001, then followed by a a FFXI-3100 followed by a POL-0011

Regardless of what SE says, this is soley a SERVER issue. I guess they don't want to keep me on a monthly subscription :P

[Kawar]

I called my Internet Provider. Router and modem are up to date. Ports are open. Added both FFXI and POL to Windows firewall. Disabled my antivirus. After a few POL 0011, I was FINALLY able to login and load bastok markets, only to have R0 and lagout...this time Error code 4001, then followed by a a FFXI-3100 followed by a POL-0011

Regardless of what SE says, this is soley a SERVER issue. I guess they don't want to keep me on a monthly subscription :P

Yes it is a server problem. BTW if you want to call and report it to SE so you know someone is putting the report in the support phone number is 1-858-790-7529 That is the SE helpline for all there online games i think i hung up after 11 14 and marval where said.

but i did make a report with them yesterday when i called to check my error codes with them. Need to call them again and let them know there steps did not work.

edit

USE A VPN FOR NOW its the only true fix it seems for now.

[SerJaime]

Yes it is a server problem. BTW if you want to call and report it to SE so you know someone is putting the report in the support phone number is 1-858-790-7529 That is the SE helpline for all there online games i think i hung up after 11 14 and marval where said.

but i did make a report with them yesterday when i called to check my error codes with them. Need to call them again and let them know there steps did not work.

edit

USE A VPN FOR NOW its the only true fix it seems for now.

Thanks dude! I cant believe the number still works, am speaking with someone now. Hes checking if my specific IP address works.

After speaking with tech support, its confirmed the IPv4 Address I am using is not connecting. I was told to contact my IP and ask if they could reset my IP.

Also they told me you can't open tickets, and that if enough people called they would investigate it.
This is the worst customer service business moto and turned me off completely.

Square Enix you lost a customer today, not because of your poor servers, but because of your lack to hear your customers and help them resolve their issues. If this game was free I would understand, but paying 12.99 and not being able to play is a ripoff

[Kawar]

Thanks dude! I cant believe the number still works, am speaking with someone now. Hes checking if my specific IP address works.

After speaking with tech support, its confirmed the IPv4 Address I am using is not connecting. I was told to contact my IP and ask if they could reset my IP.

Also they told me you can't open tickets, and that if enough people called they would investigate it.
This is the worst customer service business moto and turned me off completely.

Square Enix you lost a customer today, not because of your poor servers, but because of your lack to hear your customers and help them resolve their issues. If this game was free I would understand, but paying 12.99 and not being able to play is a ripoff

buddy they can put in a report but not the way your thinking about it.

[DomenicOfSylph]

Thanks dude! I cant believe the number still works, am speaking with someone now. Hes checking if my specific IP address works.

After speaking with tech support, its confirmed the IPv4 Address I am using is not connecting. I was told to contact my IP and ask if they could reset my IP.

Also they told me you can't open tickets, and that if enough people called they would investigate it.
This is the worst customer service business moto and turned me off completely.

Square Enix you lost a customer today, not because of your poor servers, but because of your lack to hear your customers and help them resolve their issues. If this game was free I would understand, but paying 12.99 and not being able to play is a ripoff

The posts continue on this forum. My wife and I have the same issue. If SE ignores, we will cancel service and stop paying. There is nothing wrong with our ISP as I verified the issue is not with the ISP or even the DNS as we use Google.

[Mydel]

Thanks dude! I cant believe the number still works, am speaking with someone now. Hes checking if my specific IP address works.

After speaking with tech support, its confirmed the IPv4 Address I am using is not connecting. I was told to contact my IP and ask if they could reset my IP.

Also they told me you can't open tickets, and that if enough people called they would investigate it.
This is the worst customer service business moto and turned me off completely.

Square Enix you lost a customer today, not because of your poor servers, but because of your lack to hear your customers and help them resolve their issues. If this game was free I would understand, but paying 12.99 and not being able to play is a ripoff

Did you ever figure this out? There are a bunch of us having the same issue now.

Can i ask where you are located and what isp you use?