Returning player...and soon to be leaving

[DomenicOfSylph]

Thanks dude! I cant believe the number still works, am speaking with someone now. Hes checking if my specific IP address works.

After speaking with tech support, its confirmed the IPv4 Address I am using is not connecting. I was told to contact my IP and ask if they could reset my IP.

Also they told me you can't open tickets, and that if enough people called they would investigate it.
This is the worst customer service business moto and turned me off completely.

Square Enix you lost a customer today, not because of your poor servers, but because of your lack to hear your customers and help them resolve their issues. If this game was free I would understand, but paying 12.99 and not being able to play is a ripoff

The posts continue on this forum. My wife and I have the same issue. If SE ignores, we will cancel service and stop paying. There is nothing wrong with our ISP as I verified the issue is not with the ISP or even the DNS as we use Google.

[Mydel]

Thanks dude! I cant believe the number still works, am speaking with someone now. Hes checking if my specific IP address works.

After speaking with tech support, its confirmed the IPv4 Address I am using is not connecting. I was told to contact my IP and ask if they could reset my IP.

Also they told me you can't open tickets, and that if enough people called they would investigate it.
This is the worst customer service business moto and turned me off completely.

Square Enix you lost a customer today, not because of your poor servers, but because of your lack to hear your customers and help them resolve their issues. If this game was free I would understand, but paying 12.99 and not being able to play is a ripoff

Did you ever figure this out? There are a bunch of us having the same issue now.

Can i ask where you are located and what isp you use?