Hello! I've been enjoying renewed access to some of my old alt characters since the "Return Home to Vana'diel" event began a few days ago. But after my account was billed tonight, the game suddenly crashed, and when I logged back in, all of the alts I am supposed to have access to for the duration of the event (six more days, according to the website) have been locked, and I am unable to log in on any of them.
I can still log in on the characters I am paying for, but none of the ones that became free for the week of the event are available. This is highly inconvenient, as I was using them to get extra mileage out of the event, as well as to transfer items around.