Platform:
Windows

ISP:
Comcast

Type of Internet Connection:
Cable

Internet Connection Speed:
80Mbps down 5-7Mbps up

Date & Time:
02/18/21 5:30PM MST

Frequency:
State how frequently the issue occurs. Please select from the following.
Once, unable to reproduce without hundreds of hours on alts

Character Name:
Baile

Race:
Race of your character when the issue occurred.
Hume F

World:
Asura

Main Job:
BLU

Support Job:
RDM

Area and Coordinates:
Leafallia

Party or Solo:
Solo

NPC Name:
N/A

Monster Name:
Somewhat related Ashrakk & Dhokmak

Steps:
After flagging the mission Yggdrasil Beckons I navigated to, and defeated, both Notorious Monsters Ashrakk & Dhokmak. I received both key items: Ashrakk's blood sigil and Dhokmak's blood sigil (I verified these are showing in my permanent key items list.) When returning to Leafallia no Cutscene is received to progress onto 'Returning to the Trees'