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How long have you been experiencing this issue? Additionally is the PC connected directly to the router through an Ethernet Cable? If you have not done so already, could you try the following:


・Restart network devices
Unplug and power down all network devices, including the one used to play, and wait about 30 minutes. It is likely that unnecessary information that remained on the devices will be reset, resulting in a smoother connection.

・Update network device firmware
Please update the programs used for the network devices.
Even if they are up to date, it is possible that by overwriting and reinstalling them will help fix the situation.

・Check router security settings (if applicable)
※Since details and steps will differ for each router manufacturer, please check with your router manufacturer for further details.



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