Results 1 to 6 of 6
  1. #1
    Player Imisnew2's Avatar
    Join Date
    Dec 2020
    Posts
    4
    Character
    Imisnew
    World
    Bahamut
    Main Class
    RDM Lv 99

    Provenance: You are cleared to enter the battlefield, but you cannot...

    Platform: Windows
    ISP: Asahi Net
    Type of Internet Connection: Optical Fiber
    Internet Connection Speed: 200Mbps
    Date & Time: Nov 29, 2020 ~
    Frequency: Continuing
    Character Name: Imisnew
    Race: TarutaruM
    World: Bahamut
    Main Job: Black Mage, Lv.99
    Support Job: Scholar
    Area and Coordinates: Provenance (?-?)
    Party or Solo: Party with 4 members
    NPC Name: Provenance Crystal
    Monster Name: N/A
    Steps:
    Obtained my first Kupofried's corundrum.
    Obtained 3 more by trading Crystal Petrifacts.
    Clicked on "Provenance Crystal" and began the fight Beguiling Radiance.
    Completed Beguiling Radiance fight vs Pil and Sarbaz for the first time.
    Clicked on "Provenance Crystal" again to start the next fight, but I received the message: You are cleared to enter the battlefield, but you cannot while party members are engaged.
    I have zoned out of Provenance, logged out & logged in, reinstalled PlayOnline and FFXI, tried on different days, but clicking on "Provenance Crystal" still gives me this message, regardless of if I'm in a party or solo. Furthermore, the party members I was playing with at the time are also affected by this, and it was not their first time clearing this battlefield.
    (0)

  2. #2
    Player Imisnew2's Avatar
    Join Date
    Dec 2020
    Posts
    4
    Character
    Imisnew
    World
    Bahamut
    Main Class
    RDM Lv 99
    GM Wyndallus reached out to me in-game, but I wasn't present. He asked me to supply the names of those that were in my party. Unfortunately, the only party member's name I recall is 'Rancour'. I'm currently reaching out to them to see if they remember the names of the other party members.
    (0)

  3. #3
    Player Imisnew2's Avatar
    Join Date
    Dec 2020
    Posts
    4
    Character
    Imisnew
    World
    Bahamut
    Main Class
    RDM Lv 99
    The party was:
    Imisnew
    Rancour
    Rinoax
    Wildhoarsez
    (0)

  4. #4
    Player Alhanelem's Avatar
    Join Date
    Mar 2011
    Location
    Bastok
    Posts
    7,542
    Character
    Tahngarthor
    World
    Shiva
    Main Class
    PUP Lv 99
    You should make another GM call to supply the reuqested information, rather than putting their names here.
    (0)

  5. #5
    Player Imisnew2's Avatar
    Join Date
    Dec 2020
    Posts
    4
    Character
    Imisnew
    World
    Bahamut
    Main Class
    RDM Lv 99
    I will try again, thanks for your advice.

    I put the names here because I made a GM call originally to reconnect, but they closed it with a message stating something along the lines of "We don't know how to help" before contacting me. Is there more than one way to call a GM? Or call back a specific GM?
    (0)

  6. #6
    Player Alhanelem's Avatar
    Join Date
    Mar 2011
    Location
    Bastok
    Posts
    7,542
    Character
    Tahngarthor
    World
    Shiva
    Main Class
    PUP Lv 99
    Quote Originally Posted by Imisnew2 View Post
    I will try again, thanks for your advice.

    I put the names here because I made a GM call originally to reconnect, but they closed it with a message stating something along the lines of "We don't know how to help" before contacting me. Is there more than one way to call a GM? Or call back a specific GM?
    if you frame your call as a follow-up or ask for escalation after the first call sometimes that has produced results for me.
    Something like "I have information to add to a previous report about XXX."

    Generally if you want to name other people for any reason its best not to do it in a public space. Support tickets or GM calls. This bug s hould still be accepted though since you filled it out correctly.
    (0)