Same exact issue as above

Details:
most of the time it would get stuck at the Playonline login/retrieving info screen and time out error. Sometimes I will get lucky and get to the character screen but would be stuck at the character loading screen forever.
Error codes:
PoL-5135
POL-0260
POL-1364/1363
POL0001
POL-3101

Steps:
tried resetting router and modem, restart PC nothing helped. no problem if tethered to phone which is on a T-Mobile network. Also ok if using a VPN.


Date & Time:
Sunday 11/15/20 to 11/26/20(current), all day long


Frequency:
issue is constant

Platform:
Laptop

PC Manufacturer & Model Number:
Alienware M17 R2

Operating System:
Windows 7

Graphics Card:
Nvidia 980M

ISP:
AT&T, in Bay Area, California

Type of Internet Connection:
Fiber