Greetings Elliander,
We apologize for any inconvenience you may have experienced while attempting to log into the PlayOnline Viewer. Please follow the instructions below for assistance with logging into the PlayOnline Viewer:
>Go to
https://secure.square-enix.com and log in with your SQUARE ENIX ID
- If you are already logged in, log out and log back in.
- Write down the ID located at the top of the page. This is your [SQUARE ENIX ID].
- Write down the password, this is your [SQUARE ENIX Password].
>Click on the FINAL FANTASY XI option. (The blue/white button)
- Write down the PlayOnline ID displayed that you wish to play on (4 uppercase letters followed by 4 numbers). This is your [PlayOnline ID].
- Next to the PlayOnline ID, click "Options List."
- Click on "Update PlayOnline Password."
- Write down this password, label it as your [PlayOnline ID password].
>Launch the PlayOnline Viewer. Go to the page that says [Log In], [Settings], [Delete], and [Back]
- Click on [Settings], delete the [PlayOnline ID], [PlayOnline Password], [Member Password], and [SQUARE ENIX ID]
- Enter in all the information you have written down in their respective areas.
- If you have linked a Security or Software token to your SQUARE ENIX Account, set [One-Time Password] to use
- LEAVE THE [MEMBER PASSWORD] FIELD BLANK. You will not need this.
- Press [OK].
>Choose [Log In]
- Use [SQUARE ENIX ID] and [SQUARE ENIX PASSWORD] TO LOG IN
- If One-Time Password is set to use, please use your token to generate a one-time password.
Thank you,
Jon
SQUARE ENIX Customer Support