Quote Originally Posted by Elliander View Post
That said, the PlayOnline viewer did not have SquareEnix ID listed. It had PlayID listed. It didn't have any field to ask me for PlayOnline ID nor a place to ask for Square Enix password. That's probably also a problem that could have led to the current problem.
It should be under the PlayOnline Member Settings.

That is, from the screen where you have Member List and Exit Viewer etc., select the member you've created and want to use, and after that select Settings.

Here you must enter your Square Enix ID near the bottom for it to be used when logging in.

If this stuff is not present, the PlayOnline Viewer version is too old, which would be strange if you used the digital media available via the official site (the current version is '1.18.15e'), and it should automagically update itself.

Using older media only has the chance of having more problems due to Windows-limitations. :]