Error Codes POL-5312 and POL-1158 cause updates to fail and so cannot play

[Elliander]

You need to click on the drop-down and pick FFXI.

If FFXI does not appear in the drop down, then, well it's not installed or the install is corrupt to where the Viewer doesn't know it exists. This can happen if you swap install folders around to avoid redownloading updates, or from other problems like issues with the drive its installed on. Reinstall the game using the newest installer

Huh. That's actually pretty helpful, however fully reinstalling without tampering with the files didn't cause FFXI to appear under check files.


Official support was no help. This was the response I got which was insulting to get since anyone who read anything I said would know that I knew my Square Enix ID having been logged in while contacting, and I knew my PlayOnline ID having been logged in while encountering the issue, and that I not only logged out and back in, but also uninstalled and reinstalled repeatedly. It literally ignores absolutely everything I said that I had a problem with. You'd think they'd actually WANT people to pay to keep playing the game.

Greetings Elliander,

We apologize for any inconvenience you may have experienced while attempting to log into the PlayOnline Viewer. Please follow the instructions below for assistance with logging into the PlayOnline Viewer:

>Go to https://secure.square-enix.com and log in with your SQUARE ENIX ID
- If you are already logged in, log out and log back in.
- Write down the ID located at the top of the page. This is your [SQUARE ENIX ID].
- Write down the password, this is your [SQUARE ENIX Password].

>Click on the FINAL FANTASY XI option. (The blue/white button)
- Write down the PlayOnline ID displayed that you wish to play on (4 uppercase letters followed by 4 numbers). This is your [PlayOnline ID].
- Next to the PlayOnline ID, click "Options List."
- Click on "Update PlayOnline Password."
- Write down this password, label it as your [PlayOnline ID password].

>Launch the PlayOnline Viewer. Go to the page that says [Log In], [Settings], [Delete], and [Back]
- Click on [Settings], delete the [PlayOnline ID], [PlayOnline Password], [Member Password], and [SQUARE ENIX ID]
- Enter in all the information you have written down in their respective areas.
- If you have linked a Security or Software token to your SQUARE ENIX Account, set [One-Time Password] to use
- LEAVE THE [MEMBER PASSWORD] FIELD BLANK. You will not need this.
- Press [OK].

>Choose [Log In]
- Use [SQUARE ENIX ID] and [SQUARE ENIX PASSWORD] TO LOG IN
- If One-Time Password is set to use, please use your token to generate a one-time password.

Thank you,
Jon
SQUARE ENIX Customer Support

You need to click on the drop-down and pick FFXI.
(don't use the old discs or an installer you downloaded more than a year? ago). and then it should work.

Actually, I just downloaded the files a few days ago, which seems to be the problem.

What I ended up doing was to purchase the Vanadial Collection 2008 DVD, which is the latest collection I could find available to buy physically. I figure since their digital installs have so many problems (and I've never had these problems with physical disc installs) I could give it a try. So right now I am uninstalling everything in preparation for a clean install and will update how that goes.

You need to click on the drop-down and pick FFXI.

The friend list error, I've never heard of that one, although it seems ignorable it could be related. You did link your POL ID to a Square Enix account right? At the POL Viewer login screen, it should say SQUARE ENIX ID instead of PlayOnline ID. If it says the latter, then you need to link your account to an SE account. You can't play the game until you do so.

Oh yeah, my Play Online account is way older than the Square Enix account system, but in 2012 I associated them together. I wouldn't have been able to reactivate the account if they weren't associated. From within the Square Enix logged in I paid to continue my FFXI so it's currently active.

That said, the PlayOnline viewer did not have SquareEnix ID listed. It had PlayID listed. It didn't have any field to ask me for PlayOnline ID nor a place to ask for Square Enix password. That's probably also a problem that could have led to the current problem.

[Dragoy]

That said, the PlayOnline viewer did not have SquareEnix ID listed. It had PlayID listed. It didn't have any field to ask me for PlayOnline ID nor a place to ask for Square Enix password. That's probably also a problem that could have led to the current problem.

It should be under the PlayOnline Member Settings.

That is, from the screen where you have Member List and Exit Viewer etc., select the member you've created and want to use, and after that select Settings.

Here you must enter your Square Enix ID near the bottom for it to be used when logging in.

If this stuff is not present, the PlayOnline Viewer version is too old, which would be strange if you used the digital media available via the official site (the current version is '1.18.15e'), and it should automagically update itself.

Using older media only has the chance of having more problems due to Windows-limitations. :]