Assist Channel, why don't the developers ask for our input?

[Pixela]

Most of us spend a lot of time in this game, we know the things that will make this "assist channel" be useful or not. If nothing else we can offer input from a western standpoint.

Once this is added it will be "finished" and they will no longer work on it, so if it's a fail it will forever be a fail. Just like Mentor turned out to be.

Why don't the developers use us as an aid for them to make the assist channel(via the community team) useful?

RMT are going to use it, people are going to spam it, people are going to troll it.

Why no communication on the assist channel?

How will new players be allowed to use it to ask questions, how will people be picked to aid others?