Change GM Policies | Make GMs useful | Give GMs proper training

[Swords]

Just to kind of throw this out there...

We need more GM's that feed people they jailed to Jormy.

[Byrth]

Actually, you miss the point on this issue. The problem was that the GM immidiately dismissed it as "working as intended" without remotely looking into it, but after a bit of persuasion looked into the matter, changed his mind and submitted a bug report. That sort of dismissal attitude, whilst understandable (as seen by the replies in this thread), is not good customer service.

Ah, okay. Now I understand. I'm sorry to hear that you had a bad experience. I'm sorry that the GM wasn't nice to you the first time, but I'm sure they're as tired of reporting the same 2003 glitches as we are. Apparently the GM you got was new enough that no player had reported the same thing to them yet. Not that surprising, considering how few people report Genbu's counter these days and how high the GM job turnover rate must be.
If there's a disconnect, it's probably between the GMs and the Dev team. Think about how many hundreds of times Genbu's invisible counter must have been reported. Now we've all just accepted it and no one reports it anymore. I have to imagine they're just as tired of getting the same reports as we are of sending them, and it would ultimately reduce the amount of work they have to do if SE would just patch some of the old content.

Other things from Sky that may be errors:
1) Despot glitches out and uses multiple TP moves faster than his animation delay
2) Mother Globe's pets only link with Mother Globe, but each /follow the pet in front of them. If you manage to separate the front pet and Mother Globe, you end up with a MG that can't summon and only one pet attacking the kiter. Duoable.
3) The teleporter to Kirin sometimes taking me to other places. <-- not an error, but now just annoying.
4) You can still fall off Sky islands.
5) It's impossible to Despoil a Buccaneer's Knife from Brigandish Blade.


And yeah Megatron? I saw one of them do that once and all the Yagudos slowly died even if he wasn't meleeing them. What a blatant abuse of third party tools! Good thing we GM people like that, but it's too bad that the GMs are flippant towards us!

[noodles355]

Your sarcastic response still does not change the fact that it is either poor training or bad policy for a customer support rep to immidiately dismiss something without looking into it even slightly.

[Byrth]

Actually, I considered making my last post sarcastic and decided against it. That was me being genuinely sympathetic.

Most people have developed a bit of a thick skin towards the GMs. For instance, if they asked the community a question to the effect of: "If you experience a glitch in the game that causes you a minor inconvenience, will you call a GM?"

I'm pretty sure the answer would be a resounding "No." There's not even a way to directly report glitches to the GMs the last time I checked. You have to report some kind of TOS violation, and "Hey SE, your game doesn't work" isn't a TOS violation unfortunately. The last time I wanted to report a glitch I had to lie and claim an NPC was harassing me. Nothing came of it, but the GM was minorly conciliatory which was about all I was hoping for.

I fell off the dock in Kazham once, and that was the only time in my seven years of playing that a GM call was remotely helpful. Of course, it actually took two GM calls because my friend called the first time and reported I was stuck, and because they weren't me the GM "couldn't do anything about it" as if the game somehow prevents him from sending me a tell.

[Karbuncle]

Actually, I considered making my last post sarcastic and decided against it. That was me being genuinely sympathetic.

Most people have developed a bit of a thick skin towards the GMs. For instance, if they asked the community a question to the effect of: "If you experience a glitch in the game that causes you a minor inconvenience, will you call a GM?"

I'm pretty sure the answer would be a resounding "No." There's not even a way to directly report glitches to the GMs the last time I checked. You have to report some kind of TOS violation, and "Hey SE, your game doesn't work" isn't a TOS violation unfortunately. The last time I wanted to report a glitch I had to lie and claim an NPC was harassing me. Nothing came of it, but the GM was minorly conciliatory which was about all I was hoping for.

I fell off the dock in Kazham once, and that was the only time in my seven years of playing that a GM call was remotely helpful. Of course, it actually took two GM calls because my friend called the first time and reported I was stuck, and because they weren't me the GM "couldn't do anything about it" as if the game somehow prevents him from sending me a tell.

Oh that reminds me of another GM call I (didn't) Make!

I was in Castle O, Running from a Train of Yagudo However i popped Flee and had got a big gap on them. I had about ~400 HP and was walking across the bridge that leads to the "Switch door" and suddenly i drop dead.

Like 400 HP > Drop dead. I wasn't DC'ing, Nothing hit me, no DoTs on, I was in the clear... then poof, Dropped dead. Out of nowhere, No messages nothing.

Since i was dead and still stunned by wtf just happened, a friend called the GM for me, my mindset was "the fk just happened? Something must be glitched? How did i drop dead out of nowhere?". Got the same response as you, Since it wasn't me calling couldn't be helped. So i homepointed and call a GM. I told them "I don't really know what to say of this" told them all the info, When i died, where, etc and i asked them "GM's can see a lot more than us in Chat log right? Can you tell me what happened?" I don't think anything was ever done :| I died for unknown reasons and lost the exp and nothing ever came of it.

Though i really can't blame them, I have no idea what happened there was really nothing they could do. Just a funny story i remember.

To this day i wonder WTF happened. My best guess is that was chasing me was Upstairs and nuked me from there somehow. But I didn't take any damage so it was weird -.-