My biggest gripe with this two strikes and you're out system is there is almost no judgement in it, if you have one strike and do something thta would give you another you're account is destroyed. Even if the first strike was 17 years ago for killing a fish bot.
Even youtube deletes strikes after 6 months if you're good.
It makes zero business sense to have a system made to get rid of long standing paying customers over minutia, do away with permanent records unless the issue was serious.