Greetings, Harukusan!

Thank you for your patience while your report was being reviewed. Unfortunately, based on the information that was provided, the investigation into the concern came up inconclusive. If you are still experiencing these difficulties, please re-submit your report with additional details regarding your internet connection set-up and status. Also, providing specific details regarding whether or not the difficulties last longer than 10 minutes should provide further insight about this situation.
Thanks again for your patience and cooperation!

-FINAL FANTASY XI Game Master Team