Not receiving lunar abbysite

[Vanthanoris]

I beat my first aby zone boss but someone cast d2 on me right afterwords. I went back to the maw in Konschtat Highlands and got the cs for completing the mission. Instead of receiving the Lunar Abbysite it gave me the reward that you are supposed to get for beating your second zone boss. I have tried to call multiple gms in the game to get this issue fixed. The most recent one forwarded my issue on to the team that works on in-game bugs to see if they could find a solution. I was told that I would get an answer back in about a week. A few weeks have now gone by and I haven't received any word from SE about this issue. I would really appreciate any help that people can give me to solve my problem since I really want my second lunar abbysite.

[Darka]

Try killing other bosses and see what you get? Best option until you get some feedback.

[Vanthanoris]

Platform:PC
ISP:Comcast
Type of Internet Connection:Cable
Internet Connection Speed:14mb/sec
Date & Time:I can't remember how long ago I beat the zone boss but the quest for that zone has been cleared.
Frequency:
Character Name:Vanthanoris
Race:Mithra
World:Valefor
Main Job:Beast Master
Support Job:Ninja
Area and Coordinates:Konschtat Highlands
Party or Solo:Solo
NPC Name:
Monster Name:
Steps:
1.Completed To Paste a Peiste
2.Another player cast Warp II on me before I could zone at the maw.
3.Returned to the maw and received ending cs.
4.Got Ivory Abysite of Fortune instead of Lunar Abysite for my first zone boss win.

[Darka]

Just some simple checks, not doubting you or anything

Are you sure you haven't killed another boss NM? That could've registered as your first kill, might want to zone to each maw and make sure.
Check inventory and make sure you don't own two already?
Kill another boss and see reward given?

[Xophious]

Greetings Vanthanoris!

Thanks for taking the time to fill out all the information we need. I apologize for the trouble not being able to receive the item has been causing. We will gladly forward the concern so it can be looked into. Any updates will be posted within the website as they become available. Thanks again!

[Melodicya]

Hello Vanthanoris!

Thank you again for your patience as this matter was reviewed. Your report was investigated by the developers and your concern does appear to be working as designed at this time. You may want to try visiting the Community Sites for more information about this issue. We're sure the informtion supplied by your fellow adventurers will aid you in your endeavors. We wish you all the best in your many adventures!