Majority of the FFXI players quit and return duo to life changes and other stuff.
The problem isn't here, the problem is the FFXI account system.

players tend to forget their passwords or in some cases don't know what they set their account date of birth to.

my brother who is willing to get back to the game, has an issue of logging in to his account, even tho he is sure of the password.
What I think happened is, FFXI put a restriction on his account for I don't know reason.

He tried to reset his password with his email, they sent him a link, and he tried to change it but the problem was the date of birth.
He doesn't know the date of birth he set for this account (he set it when he was young) so probably he put anything in there.

We sent FFXI support an email to get his account back.. they didn't respond.
did you guys face the same issue? and what's the solution? should I call a GM?