World Transfer not working

[Emogreekzero]

Sabine, I made a world transfer on April 7, and I went from Aura to Bahaumet, I currently was in Asura. It registers the same on Square enix but not through character login. I had the same problem with this a few years ago and I normally just called Square enix support to have them fixed, and it got fixed. Though with this Covid 19 going on, the office is closed and only have email support available. Which I sent at least 10 emails notifying them that the transfer was not complete. They did however get back to me saying that I recently contacted square enix support and asked if I were was willing to take a survey. Heck no, since they never got ahold of me. They really need to bring back the chat support at least.... Until April 30th, the office will be closed unless said otherwise.

[sabine]

They emailed me back saying that I need to contact a GM.. even though GM's are not available at this time due to COVID. I sent another email but I suspect nothing will happen from that either.

[Emogreekzero]

Make sure when doing a square enix ticket make sure your email them saying your account says you were transferred but when logging into the character selection, your character or characters were still on the same server. Make sure you email them daily! I did for twice a day for the past week and finally got a respond. Make sure you check your email daily as well! I got an email saying they will transfer me after I given the characters that were suppose to transfer over. Also in the future once you get this email, make sure you're not on the game when receiving that email. If you're on the game when they try to transfer over, they will not be able to do so. So be caution when square enix does get back to you concerning your transfer. With this covid 19 going on, be aware that emails will be backed up and their will be delays. Hope you get transferred! Bless you!