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  1. #1
    NOC
    Join Date
    May 2011
    Posts
    2,877

    Square Enix European Support Centre Limited Services – COVID-19 Update (May 11)

    Due to the continuing challenges presented by the global COVID-19 pandemic, we have taken measures to ensure the health and safety of our teams whilst continuing to provide support.

    Regrettably, as a result of these measures, the live contact phone and chat options are currently unavailable.

    While phone support is suspended for the foreseeable future, we are exploring solutions to restore the chat service and will provide updates when available.

    Email and in-game GM support remain available but, as ever, we encourage you to make use of our Knowledge Base articles at https://support.eu.square-enix.com/ before submitting a ticket.

    We continue to do our best to ensure tickets are resolved in a timely manner, however it may take us longer than usual to respond to you.

    We apologise for any inconvenience this may cause and thank you for your understanding throughout these unprecedented times.

    [Date & Time]
    From Mar. 24, 2020

    [Details]
    Live support services unavailable

    [Cause]
    Reduced support capacity

    [Affected Services]
    Square Enix EU Support Centre
    - Chat and Phone support
    (0)

  2. #2
    NOC
    Join Date
    May 2011
    Posts
    2,877

    Square Enix European Support Centre Limited Services – COVID-19 Update (May 11)

    During this extraordinary period, we continue to ensure the health and safety of our employees, while also attempting to reply to all of your queries as quickly as possible.

    Presently, due to the current necessity to work from home and the challenges this brings, we are only able to offer limited email and in-game GM support and as a result it is taking longer than usual to respond to your questions.

    We are currently receiving a much larger volume of tickets than usual and we'd like to apologise for any delays in response you're experiencing.

    Please remember to make use of our Knowledge Base articles at https://support.eu.square-enix.com/ before submitting a ticket as this helps us to prioritise the most urgent cases.

    Please pay particular attention to the following articles:

    Important Information about Account Access Recovery
    https://support.eu.square-enix.com/n...eb5f2c41eb74da

    Important Notice to All Software Token Users
    https://support.eu.square-enix.com/n...861bb3f515fcc9

    We are grateful for your patience and understanding during this unprecedented time and assure you that we are doing our very best to address all of your enquiries as soon as we can.

    [Date & Time]
    From Mar. 24, 2020

    [Details]
    Live support services unavailable

    [Cause]
    Reduced support capacity

    [Affected Services]
    Square Enix EU Support Centre
    - Chat and Phone support
    (0)