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  1. #1
    NOC
    Join Date
    May 2011
    Posts
    2,877

    Square Enix European Support Centre – COVID-19 Update (Mar. 23)

    Due to the extraordinary circumstances and fast evolving global situation the world is facing with the COVID-19 pandemic, we want to update you on how this may impact you when contacting SQUARE ENIX Customer Support.

    While the Square Enix European Support Centre remains open, we are taking every precaution to ensure our teams work in as safe an environment as possible. We’re doing our best to keep disruption to support to a minimum, while ensuring tickets are resolved in a timely manner.

    As a result of the measures we are taking, you may experience longer waiting times than usual. We encourage you to make use of the in-game Knowledge Base articles in the Support Desk menu or from the Support Centre website at https://support.eu.square-enix.com/ before submitting a ticket.

    We apologise for any inconvenience this may cause you and appreciate your patience and understanding throughout this challenging period.

    [Date & Time]
    From Mar. 23, 2020

    [Details]
    Longer response times

    [Cause]
    Reduced support staffing

    [Affected Services]
    Square Enix EU Support Centre
    - Email, chat and phone support
    - FFXIV and FFXI EU in-game support
    (0)

  2. #2
    NOC
    Join Date
    May 2011
    Posts
    2,877

    Square Enix European Support Closed – COVID-19 Update (Mar. 25): Follow-up

    The teams at Square Enix have been hard at work to get our support staff back online and we are happy to inform you that the European Support Centre has now resumed email support.

    If you have already submitted a query to us, please rest assured we are doing our best to get back to you as soon as we can.

    We continue to encourage you to make use of our Knowledge Base articles at https://support.eu.square-enix.com/ before submitting your questions.

    Please note that phone and live chat options will be unavailable until further notice.
    We are working to restore full service as soon as possible and will provide updates as soon as we can.

    Thank you for your patience and bearing with us throughout this challenging time.

    [Date & Time]
    From Mar. 25, 2020 at 9:00 GMT

    [Details]
    Email support available
    Live support services unavailable

    [Cause]
    Reduced capacities

    [Affected Services]
    Square Enix EU Support Centre
    - Phone and chat support
    (1)