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  1. #1
    Player Kodachikuno's Avatar
    Join Date
    Aug 2011
    Posts
    10
    Character
    Kodachikuno
    World
    Sylph
    Main Class
    BLU Lv 99

    Game crash when entering mog garden

    I was in Western Addoulin and talked to the npc to be transferred to my mog garden and after that the game crashed.
    (0)

  2. #2
    Player Sirmarki's Avatar
    Join Date
    Dec 2013
    Posts
    1,012
    Character
    Sirmarki
    World
    Asura
    Main Class
    WHM Lv 99
    You need to list more details than that.
    (0)

  3. #3
    Player Kodachikuno's Avatar
    Join Date
    Aug 2011
    Posts
    10
    Character
    Kodachikuno
    World
    Sylph
    Main Class
    BLU Lv 99
    I don't know what else to say the whole game crashed. Also if I try to log in with that character the game crashes and all other characters are fine.
    (0)

  4. #4
    Player Dragoy's Avatar
    Join Date
    Jul 2011
    Location
    Bastok
    Posts
    1,544
    Character
    Dragoy
    World
    Fenrir
    Main Class
    BRD Lv 66

    €°(((><

    See the template here: Welcome to Forum: In-Game Bugs!

    You'll need to use it for the bug report to be accepted and moved forward.

    As for the issue, as the first thing I would recommend trying out running the built-in file check, if you haven't done so yet. Hopefully that'll be able to fix it up.

    As a sidey-note, these reports are closed after they've been reviewed, so if you wish to discuss the issue further, you might want to post under Technical Support instead. :]

    Good luck!
    (0)
    Kind Regards,
    ~ The Noob Unlimited ~



    Sore wa sore, kore wa kore.

  5. #5
    Player Sirmarki's Avatar
    Join Date
    Dec 2013
    Posts
    1,012
    Character
    Sirmarki
    World
    Asura
    Main Class
    WHM Lv 99
    Quote Originally Posted by Kodachikuno View Post
    I don't know what else to say the whole game crashed. Also if I try to log in with that character the game crashes and all other characters are fine.
    Following on from what Dragoy has mentioned.

    1. Close all instances of FFXI and POL.
    2. Go to your Windows (Start button) > PlayOnline > FINAL FANTASY XI Config
    3. Go to the "Other" Tab, and then choose "File Check Settings". Confirm the next dialog box that pops up.
    4. Run FFXI (it should then check all files and hopefully correct any issues).

    (0)

  6. #6
    Player Kodachikuno's Avatar
    Join Date
    Aug 2011
    Posts
    10
    Character
    Kodachikuno
    World
    Sylph
    Main Class
    BLU Lv 99
    Platform: Windows
    ISP: Spectrum
    Type of Internet Connection: CATV
    Internet Connection Speed: 200/mbps
    Date & Time:02/25/2020 20:10 CST
    Frequency: Once(cannot log in)
    Character Name: Kodachikuno
    Race: Hume
    World: Sylph
    Main Job: Blue Mage
    Support Job: Ninja
    Area and Coordinates: Western Addoulin (H-11) or Mog Garden
    Party or Solo: Solo
    NPC Name: Danguebert
    Monster Name:
    Steps:
    1. Talked to NPC to be moved to Mog Garden area
    2.Game crashed upon loading area
    3. Unable to log in that character but other characters are unaffected
    <*Add more steps if necessary.>
    (0)

  7. #7
    Player Kodachikuno's Avatar
    Join Date
    Aug 2011
    Posts
    10
    Character
    Kodachikuno
    World
    Sylph
    Main Class
    BLU Lv 99
    Tried this and sadly same thing
    (0)

  8. #8
    Player Sirmarki's Avatar
    Join Date
    Dec 2013
    Posts
    1,012
    Character
    Sirmarki
    World
    Asura
    Main Class
    WHM Lv 99
    Quote Originally Posted by Kodachikuno View Post
    Tried this and sadly same thing
    Do you have access to an alternative connection/network? Be it via your phone Wi-fi hotspot or something?

    If so, try that. This has been known to happen sometimes and the fix was to connect via a different network and log in, as opposed to your internet service provider.

    If you are then able to enter the zone, log out and reconnect as normal with your usual connection.
    (0)
    Last edited by Sirmarki; 02-28-2020 at 05:22 AM.

  9. #9
    Player Kodachikuno's Avatar
    Join Date
    Aug 2011
    Posts
    10
    Character
    Kodachikuno
    World
    Sylph
    Main Class
    BLU Lv 99
    Not really I play on a PC ethernet connectected
    (0)

  10. #10
    Player Sirmarki's Avatar
    Join Date
    Dec 2013
    Posts
    1,012
    Character
    Sirmarki
    World
    Asura
    Main Class
    WHM Lv 99
    Quote Originally Posted by Kodachikuno View Post
    Not really I play on a PC ethernet connectected
    Not sure if it will work this way, but in that case, try a VPN.
    (0)

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