I want a CS agent or Community manager to tell me what we are supposed to do about these RMT shouts.

This is not my image but it shows the problem:



RMT shouts have gone from shouting 3-4 times, then logging out in a panic and deleting the character for fear of GMs...
To shouting for 10 minutes and doing above.
To now shouting all day long, every 30 seconds with a chat bot because nothing every happens to them anyway.

What are we supposed to do about this as players?

I used to report these shouts to a GM, the GM gets back to me and does nothing. They tell me to contact the STF.

So I goto the STF website, enter that long stupid name they are using into the STF form and all the details and by the time they read it the shouter has already shouted all day, deleted the character and make a new one.

If a person spams chat saying poop they will be silenced, if a RMT spams every 30 seconds constantly nothing happens because the GM will say it is the STF job.

What do you want us to do? Why can't a GM take action on this when it's so blatantly obvious like this? Just classify it as spam and we will report it to you.

Most of us can live with RMT shouts here and there but as they see nobody is doing anything they are spamming from multiple accounts all day long constantly, it's getting worse and worse as they see they can get away with this.