Opening Movie does not play correctly

[Dsherman]

In making your post, you do confirm the complaints that the time-out does occur, and the image is stretched.

But you say you do not see the interrupt.

For me, the interrupt occurs about the time Emelin is telling Aldo to RUN after Emelin has helped Aldo climb thru the hole in the stone wall. I know there is more to the movie than that from having seen it some time ago.

When the interrupt occurs, it jumps to the box to accept the "Rules of Conduct" and I quickly click accept, but the time-out has occurred, and it shows an error message to indicate that. Clicking ok on that takes me back to the Playonline Viewer which shows it's own messages about the connection not being there any more.

It is most of the way through the movie at that time. There is not a lot left. But I do know there is some more than what I see.

It may very well be something about Windows 10 and the Full Screen mode that I run. I do run FFXI under the most recent version of Windows 10, and I do run FFXI in it's own Full Screen mode at a resolution of 1920x1080.

I will try to add another reply with the information required by the template.

[Dsherman]

Platform: Windows 10 PC
ISP:Both Comcast and Consolidated Communications (CCI)
Type of Internet Connection: Comcast is CATV. CCI is DSL
Internet Connection Speed:Comcast is 100mb up/500mb down. CCI is 768kb up/10mb down
Date & Time:May 12, 2019 at around noon PDT
Frequency:Every time I allow the movie to run.
Character Name:N/A
Race:N/A
World:N/A
Main Job:N/A
Support Job:N/A
Area and Coordinates:N/A
Party or Solo:N/A
NPC Name:N/A
Monster Name:N/A
Steps:
1.Use FFXIConfig to set on the option to "Play Opening Move"
2.Login to the Playonline Viewer and use the "Play" button to start FFXI.
3.Allow the movie to run without doing anything to interrupt it or stop it from playing.