Quote Originally Posted by Trisscar View Post
Hello! I’m a newly returning player after spending a couple years away from FFxi.

I’m having an issue where if I select my member ID to login into from PlayOnline I always get an error message saying “Incorrect PlayOnline ID or password” despite the fact that I have the correct ID in and I’m using a password that I’ve updated a few minutes prior to starting up PlayOnline.

I know that I’m entering the correct information because I’ve successfully logged in as a guest using the exact same information as what the error message says is incorrect.

Can anyone in the player community help out while I await costumer support to reply with something undoubtedly unhelpful like “You need to update your PlayOnline password”?
As someone who just went thru this after a Win10 update erased my data somehow, hoping I can help. ^^ The big thing here is that you are being told "PlayOnline ID or password." Your POL ID is the ABCD1234 type that identifies your account, and the POL password is the one you used when setting that portion of the account up, NOT the password you use to sign into your account here. When registering the account in the POL client, you have to enter your POL ID and POL password in the upper portion, (have to toggle the save password here,) then in the lower portion, under the "SquareEnix ID" field, enter your password for your account here. After you do this, then you will be asked for your SquareEnix password when logging in.

If you don't remember your actual PlayOnline password that you used to make the account, then you will have to reset your POL password thru the Account Management page here. This does not affect your SquareEnix ID/password.