Platform:
Windows

ISP:
WindStream

Type of Internet Connection:
Cable

Internet Connection Speed:
Unsure

Date & Time:
1/4/2018 11:00AM

Frequency:
State how frequently the issue occurs. Please select from the following.
Always

Character Name:
Yemons

Race:
Race of your character when the issue occurred.
Mithra

World:
Asura

Main Job:
99RDM

Support Job:
49WHM
Area and Coordinates:
Altar Room

Party or Solo:
Solo

NPC Name:
Magicite

Monster Name:
None

Steps:
Today I have been doing Magicite mission 4-1 for San d'Oria. Upon getting the first two key items successfully (Magicite: Optistone, Magicite: Aurastone) I went to Castle Oztroja and the Altar Room for the last key item. Clicking on the Magicite I have not been able to receive a key item or a cutscene. I have logged out, shut down and signed back on with the issue unresolved. I have re-read the online guide and have not missed a step in the mission guide, considering I have already obtained the first two key items no problem. Character is sitting at the Magicite in the Altar Room.