Connection constantly timing out

[Nyamavu]

Unfortunately, the whole reason I had to have them send over a new modem was because the old one broke. The internal plug that holds onto the modem's power cord was faulty and finally snapped off and came loose inside. So going back to that modem is just not an option for me. There must be some way to make it work with the new one. 'Cause I like this one since it seems to make the connection more stable for our computers, at least. It's just FFXI that seems to be having an issue right now.