My account meets all the requirement to be eligible. I select the characters to reactivate and the game wants me to add payment info and re-sub. Return to vana'diel says if you re-sub it negates your eligibility. Can someone give me a clue what it is my missing or doing wrong here. Downloaded and re-installed the game, but i don't have my PlayOnline ID anymore so I can't login. From what I can tell from my account i already transferred my PlayOnline ID to my square enix account.