Maybe an actual GM can help me?

[Gokijin]

Ok, so I just bought this game 4/5/11. New to it. My buddies talked me into playing it and I've been wanting to, so I get it, make all my accounts, blah, blah, blah. I get to the character creation and I can't make a toon on the server where my friends play. Well, I just got it, so I started on the handful of servers they had listed. I've been trying to get in touch with "customer support" and finally today I did. I asked him if I would have to pay to transfer my character to the server I wanted to start on. I dug around in the forums and stuff wondering why we couldn't get a gold world pass so I could start on their server. After we dug around for a while, we found that the servers were shut off from new characters because the servers were scheduled over a month ago to be merged. The earthquake has postponed it. I began to look for info as to when the servers would be available for me to make a character on the server I had wanted to make a toon on.

I found nothing and all I get is it will be announced? So, having just purchased the game and all the expansions, I started my toon and played the last two days. The thing that upsets me is when I got ahold of someone over the phone, he was cutting me off mid sentence, rushing me, and told me to "go check the forums" for info. How in the blue hell is that service? I asked to speak to a supervisor since he was rude and I was told "he's busy" and when I said I'd like to hold for him, he comes back later and tells me that his supervisor was too busy. Then he said "you can pay your $25 to move your character, or you can delete the one you have now and start over on the server your friends play on when they become available again." I asked him when that was and he told me he didn't know that the info would be released at another date.

So my rant is I just bought this game and I was supposed to know that it was just bad timing? I dug through the posts and it never mentioned when the servers would be available again. So I was supposed to buy a game and then wait around to make a character where I wanted to have it? It really pissed me off when I asked to speak with his supervisor and he just kept giving me excuses and telling me to have a good day. The only thing he managed to help me with was to tell me I could delete my character and start a new one. I don't see why I should have to pay to move my character when the servers become available again since there has been no information as to when they will be coming back up and they've been unavailable for over a month. I did not know that I wouldn't be able to start a character at the time I bought the game. I didn't know it was my job to read through month old posts to see about server maintenance and servers being down. So if a GM could maybe talk to me and not just tell me to check the forums, that would be appreciated. I don't think I should have to wait around paying a monthly fee, checking forums to see when the mergers are going to happen, and then delete my character or pay the $25 to move my character. Sorry if this is repetitive and hard to follow, but I'm really just aggravated and annoyed at the poor "service" I received from Square-Enix about this.