They have indeed seen multiple topics such as this and the moderators said this in response:

Thread: Race/gender/name change choice (11/28/2012)
Quote Originally Posted by Okipuit View Post
Greetings!

We know that there has been quite a few requests from players to be able to change your character's race, gender, and name. While this is something we continue to look into, nothing has been finalized in terms of implementation or release, so we cannot announce any concrete details yet. We appreciate your patience in this matter and we'll be sure to announce updates as soon as we have them to share!
Thread:Just a thought from a returning player (2/5/2014) (most recent response)
Quote Originally Posted by Hvinire View Post
Actually, the dev. team has been discussing internally about a feature such as this. While we can't promise anything right now, and developers are concerned about preventing harassment or misuse by allowing this, we'll continue to carefully look into it.
While they HAVE discussed it before on multiple times, odds are they have either abandoned the idea or they have taken a reeeeeeeeeeeally long time to discuss it.