Quote Originally Posted by machini View Post
Furthermore, I'm not the only person that feels like that. Very few people post on the OF. And word of mouth from disgruntled customers is a powerful thing, even in the days of tens of millions being spent on advertising.
Word of mouth is a powerful thing, but it's also powerful from happy customers and not just disgruntled ones. And you're right, very few people post on forums- and the primary reason people come to any forum is to complain- people tend not to post on forums to announce they're happy. Thus, it is generally expected that the people playing the game / using the product and not posting on the forums are more likely to be happy.