Well, it's been a month now without any resolution. It seems it's also extraordinarily arduous for a dev to dignify us with a response to ascertain the current status. The last time a dev replied to a bug thread was back in July. The thread has also shifted categories from bugs to technical support. This is not a technical issue it's a problem on SE's end, therefore a bug...

A representative provided me with a case number to refer to a couple of weeks ago. I've been inquiring to PlayOnline support once a week for an update using this number and told it was still under review and to refer to my own bug thread (which I cannot reply to due to forum restrictions).
Yesterday while speaking with a service rep they were unable to disclose any information about my account. Not even if it was still pending review. I asked for his supervisors name and information so that I might be able to open a channel for all of us. I was given the name. I again asked for their contact information, the rep then quickly closed the chat session.

I suffer from muteness and cannot call to speak to a person which I made clear with my first chat to a rep regarding this matter. So, I ensured my husband could speak on my behalf and they will get to deal with him now on a daily basis. It's astounding that such a large company is so wholly unprofessional, void of both competence and decency in customer service. I'm aware that ever since the games inception their customer service has been virtually non-existent but these events have still come as a surprise.