Not commenting anything regarding STF but as a fellow customer service rep I can see some flaws in SE GM and CS agents.
Recently I filed a ticket in game to GM (took nearly a week just to get a response) due to I accidently dropped a valueable item. My understanding was then the GM had to send my request to a S-GM in japan to restore my item.
How is this going to work after november I wonder. It would make sense if they decide to remove some of the GM / CS staff for XIV when stopping the major dev for this game.

Edit: Should clearify that I'm not a SE employee but work with Customer Service in a diffrent company (ISP)