Excessive false positives on STF's automatic ban program

[saevel]

Currently there is a rash of bannings happening against players who are not violating the ToS but are somehow being caught up on the STF's automatic banning program. When contacting customer server they refer you to the in game team, when contacting the in game team they say that because it's the Special Task Force, the in game team can't help you and that there is no way to contact the Special Task Force. The most you can is them telling the player to make a feedback post on the Official Web Forum but the Official Web Forum doesn't have a place for that.

When it first started we all thought it was people doing bad things like using Third Party Programs. Now it's become apparent that something is wrong as people who've done nothing but log on and sit in jeuno, have been banned for section 2.1.

Can we get some feedback directly from the STF, not a form message or some vanilla community response, but an actual member having an open conversation between them and the customers. Someone who has the power to implement change or review policy.

For the time being I'm going to deactivate my account as a preemptive way to prevent accidental STF banning and I suggest everyone else to do the same.