[NA] Registration Server Technical Difficulties (Apr. 3)

[NOC_EN]

We are currently experiencing the following technical difficulties with the PlayOnline registration servers. The issue is currently being addressed and new updates will follow as additional information becomes available.

We apologize for any inconvenience this may cause.

[Date & Time]
From Apr. 1, 2011 at 1:00 (PDT)

[Issue Details]:
Certain users may experience the following:
- An "UCS-5024" error will appear when trying to reactivate their PlayOnline account upon login.

[Cause]
Under investigation

[Service]
PlayOnline

[NOC_EN]

The ongoing technical difficulties with the PlayOnline registration servers are currently being addressed. We cannot yet provide an estimated recovery time, but will provide an update as soon as the information is available.

We apologize for the inconvenience and thank you for your patience.

[Date & Time]
From Apr. 1, 2011 at 1:00 (PDT)

[Issue Details]:
Certain users may experience the following:
- An "UCS-5024" error will appear when trying to reactivate their PlayOnline account upon login.

[Cause]
Under investigation

[Service]
PlayOnline

[NOC_EN]

This an an update regarding the ongoing technical difficulties with the PlayOnline registration servers.

As of Apr. 4, 2011 4:50 (PDT), a temporary measure has been implemented in response to the issue and affected players should no longer encounter a message indicating that their account has been canceled, and should now be able to log in to the game without issue. If you previously encountered an error, please try logging in again.

The issue, however, is still being addressed and complete recovery will take an additional amount time. We would like to ask that any customers who still encounter a "UCS-5024" error upon trying to reactivate their PlayOnline accounts to please wait and try again at a later time.

New updates will follow as additional information becomes available.

We apologize for any inconvenience this may cause.

[Date & Time]
From Apr. 1, 2011 at 1:00 (PDT)

[Issue Details]:
Certain users may experience the following:
- An "UCS-5024" error will appear when trying to reactivate their PlayOnline account upon login.

[Cause]
Under investigation

[Service]
PlayOnline