Billed for month of April

[Alderin]

Hi,

Yet another post in regards to the billing for this month.

I use a Visa debit card specifically for online purcahses and services such as FFXI so if there is any detail theft, they cannot spend money on an empty card. This does require me to put money on my card previous to when I am going to be purchasing / getting billed for anything online.

Due to the server downtime and the assurance that we were not getting billed for this month - I did not bother putting any money on this card.

When trying to login this morning, I got the "You did not pay your bill" message, and when proceeding to the next screen and logging in - it stated that I owe 15 euro for the month of April.

To my understanding, this month was not going to be billed - hence the reason I did not put money on my card (and will leave it that way until next bill period). Why was my account charged 15 euro when it was supposed to be an unbilled period?

Now of course I cannot login until I pay for this "free month" that obviously I am not going to pay.

I have read the posts regarding the similar issue that players cannot reactivate their account - however I also cannot get past the billing screen without filling out my card details and paying 15 Euro.

I am usually a loyal and happy customer, however this did not make me impressed. Please just restore the services for all accounts that got billed and get this problem resolved instead of beating around the bush.

Regards,

Alderin

[Brouther]

true but it is hard for them to admit they messed up on the other hand they probably don't know wth is going on and to ashamed to tell us lol

[Cream_Soda]

They should refund you then charge you for making redundant posts on the forum. There is another thread concerning this already.

As a matter of fact, you posted in it. What was the point in making this one? Are you that desperate for attention?

[Alhanelem]

There were conditions for the fee waiver. Did you meet them?

[ZeroUnlimited]

They should refund you then charge you for making redundant posts on the forum.

.....lmfao

[Alderin]

They should refund you then charge you for making redundant posts on the forum. There is another thread concerning this already.

As a matter of fact, you posted in it. What was the point in making this one? Are you that desperate for attention?

Do you seriously camp on these forums and pick out little things to flame on? Get a life.

My problem is different to that of what other people have posted. GFY & troll somewhere else. This is the support forum not the general discussion.

There were conditions for the fee waiver. Did you meet them?

I didn't see any conditions anywhere - do you have a source for this? but no I don't see why I would not be elligable.

My account was active, and has been active for a long time, this includes the 2 weeks the game was down, it also includes the month of March..

Those are the only conditions I would assume there would be? Unless for some strange reason I got cheaped out on this one for something I'm unaware of?

[Cream_Soda]

Do you seriously camp on these forums and pick out little things to flame on? Get a life.

Lol the RL card pulled from someone who is on the forums whining because they can't play a videogame.

Good one; well earned pat on the back.

[Alderin]

Lol the RL card pulled from someone who is on the forums whining because they can't play a videogame.

Good one; well earned pat on the back.

I am on the SUPPORT forums, requesting technical support due to the fact that services I am paying for on a regular basis aren't being delivered, and promises aren't being made.

Go flame somewhere else. This isn't the discussion board.

[Cream_Soda]

and promises aren't being made.

They're not obligated to promise you anything?

[Nidhogg]

If you activated mid month of march you were billed regularly, read what they had to say about fee's waived