UCS-5024 Not Resolved

[RAIST]

have to remember it is only SE's 2nd business day since the error came up guys. It happened during a scripted process over the weekend. It's now 6PM Tuesday night for them. Try getting something done about your cable tv billing on a Saturday afternoon--not gonna get anyone on the phone to talk about it until Monday.

[Imoq]

have to remember it is only SE's 2nd business day since the error came up guys. It happened during a scripted process over the weekend. It's now 6PM Tuesday night for them. Try getting something done about your cable tv billing on a Saturday afternoon--not gonna get anyone on the phone to talk about it until Monday.

Would you please stop trying to talk in behalf of SE? YOU need to remember it's Wednesday morning already in Japan.

Yes, I -AM- aware you can't do a lot of billing-related procedures over a weekend, but once a very big, affecting paying customers problem has been detected then you start working nonstop (weekends, night time) until you fix the issue.

Also, you don't leave your loyal paying customers in the dark with an almost-two-days-old message telling them "oh, we are fixing this, please be patient, just keep trying to log in" without any further messages at all.

Seriously...

[Liberata]

Agreed, Imoq. It's not so much the problem -- although I'm sort of shocked by the lack of professionalism at them NOT pulling a couple of guys in over the weekend to deal with it -- as the lack of communication/transparency. Problems happen, and are completely understandable, but the make or break is how you deal with them. SE's commitment to leaving its paying customers in the dark about the causes of this problem and what is being done to address it (and the apparent randomness of how they are reactivating accounts) is bad business.

[Siiri]

Yes, personally its working now for a lot of us, and I wasn't overly concerned and my posts were attempts to be helpful. I still wouldn't be upset EXCEPT for what Imoq says, a little communication and updates go a long way. Most of us like to consider ourselves mature adults and understand this was a huge error and they are trying to rectify. SE has made noticeable improvements in their attempts to communicate with the player base, but their updates are far too infrequent in this issue. I work in IT for a medical company that works with hospitals, and this lack of updates and communications would not be acceptable business practice for me.

[Javelin]

ditto, been trying to log all weekend, nothing was fixed for me, i dont know if this makes a diff and i dont troll posts to research the matter really, but on the SE account management website FFXI is not listed as an option that is automatically continued, don't know if that's even a change really, but i think that ffxi was on there before, just a thought, maybe something related to the jacked up SE payment system and the reg server maintenance and the error code, or could all be a coincidence i suppose.

[RAIST]

Would you please stop trying to talk in behalf of SE? YOU need to remember it's Wednesday morning already in Japan.

Not trying to speak on behalf of SE.. it's just that there have been over 400 posts on this issue in multiple threads. It's not like they aren't aware of the urgency of the issue. These things don't take a simple fix. I have had to do this kind of work for credit card processing internet apps that have had miscaclulations (specifically, a Java rounding error).

What you have to understand is that tracking just who got affected and fixing them each individually takes a lot of time. This isn't something they can just run a script to fix it. They have to find someone with a null id, check their payment history to see if they should be active, whether they qualify for waiver or should be billed, and either restore from a backup (which is painstakingly slow to restore just one object when it comes to databases) or otherwise track down the content ID and manually update the records. This has to be done on a case-by-case basis, and just simply takes time.

[Sacher]

What you probably do not know is that it is not difficult to identify which accounts are affected when you actually call them as I did on yesterday. Granted, tech support is in cali, but they looked at my account and said there was nothing wrong with it, LOL. So I ask you, how difficult is it to identify accounts if you call them and report the problem? Guess the call center is a waste of money too. If SE wants me to stop calling them and posting then why don't they just come out and tell us they will not bill us for services we cannot use? If you are happy paying for something you cannot use PLEASE let me know and I will gladly set you up with some awesome services where you pay and never get anything in return! As a customer I should not pay for something I cannot use! Then again, this month was supposed to be free and look what that gets you..NOTHING!

[Niklz]

sooo, should we call in to customer support or is it just a waiting game

[Imoq]

@RAIST:

You really write like if you knew what are you talking about, but it seems you do not.

Are you in the same boat as us and can't enter? Good, wait quietly.
Aren't you in the same boat as us and can enter? STFU please.

It's annoying how we can't even vent our anger and frustration at not getting a single hint from SE. You seem to lose the point over and over again, so, I'll write in caps to emphasize it:

IT'S NOT ONLY THE FACT WE HAVE BEEN WAITING FOR FIVE DAYS NOW, BUT THE FACT THIS COMPANY IS VERY VAGUE AND SECRETIVE ABOUT WHAT IS HAPPENING, WHAT ARE THEY DOING TO FIX IT AND AN ESTIMATE ON WHEN PEOPLE WILL BE ABLE TO USE THE SERVICE THEY PAYED FOR.

Better? I hope you get it now.

[renasci]

So, has anyone actually gotten past the 'reactivate account' part, or if that pops up you know you're account is still screwed?
Or alternatively, has SE's advice of 'try again later' actually worked for anyone?