UCS-5024 Not Resolved

[Moldtech]

In your world it seems that they just read the forums then slap up some notice saying they see our crys but don't know whats causing it, halting all other issues they have to deal with that they don't report and fix this right away because its so critical then go back to the other things that they are attempting to fix.


You assume. You wouldn't have a clue about my world or what I think so speak for yourself please.

Hell, I'll speak for myself! In my world I expect no less than that and in the real world it should be no less than that. It's a sure sign of poor customer service if it is not this way, especially when the issue is so critical that the customers are locked out from the service. I'm pretty sure this issue overrides the drop rate of any NM that they may be tweaking.

[Nidhogg]

You understand that they have to investigate what is causing the issue, issue a report that can be placed on the web that confirms there is an issue and give a time frame which it will be worked on, and when they hope it will be back to working normal.

Then conduct the maintenance, run dozens of test after each attempt to fix X-issue and then release a notice if their will be an unexpected delay.

In your world it seems that they just read the forums then slap up some notice saying they see our crys but don't know whats causing it, halting all other issues they have to deal with that they don't report and fix this right away because its so critical then go back to the other things that they are attempting to fix.

Their is a lot more to issues that Square has to deal with then what everyone just assumes. Yes I am experiencing this along with hundreds of other players, but I'm not about to come here and cry about it over and over making a new thread when there are already threads for it and spamming for a person to come and read and inform me that they already know the issue is continuing to persist even through one of their attempts to fix it.

Apr. 3, 2011 22:00 [PDT] From: PlayOnline
Registration Server Technical Difficulties (Apr. 3)

We are currently experiencing the following technical difficulties with the PlayOnline registration servers. The issue is currently being addressed and new updates will follow as additional information becomes available.

We apologize for any inconvenience this may cause.

[Date & Time]

From Apr. 1, 2011 at 1:00 (PDT)

[Issue Details]:
Certain users may experience the following:
- An "UCS-5024" error will appear when trying to reactivate their PlayOnline account upon login.

[Cause]
Under investigation

[Service]
PlayOnline

Just putting this here for you Powder <3

http://www.playonline.com/ff11us/pol...ews20585.shtml

[Chrisstreb]

LM-08'd on my account, UCS-5024 when trying to reactivate, im NOT paying for April <_<;

[Ohji_Lunartail]

Just putting this here for you Powder <3

http://www.playonline.com/ff11us/pol...ews20585.shtml

God I hope they find out WTF is goin on... This mithra getting anoyed -,-

[Powder]

Just putting this here for you Powder <3

http://www.playonline.com/ff11us/pol...ews20585.shtml

I have been in here just like you have I am quite capable of seeing what is up which is nothing so far. Thanks for your help but you might want to wait til I need it.

[Catnipthief]

Ok, weird thing happened today... I went to TRY to login (was not hoping for much tbh buuuuttt doesn't hurt to try)

I was able to get to POL menu, first hurder down (didn't even ask me to reactivate, it just auto reactivated for me lol)

Updated payment info (no error)

Content IDs were already reactivated (yay~)

Guys, go check your accounts, keep trying it seems they are doing account by account restoration or their system is now finally figuring out what went wrong.

[Aphroditee]

Mine is now working, no updating or reactivation needed.

Yay.

[Grandlethal]

Also working here. No to decide if I want to keep playing...

[Nidhogg]

Also working here. No to decide if I want to keep playing...

You are way to sensitive about your billing if this upset you that badly, there are company's(Blizzard) that would say you're out of luck and just close your account indefinitely, had it happen to me on my 4 month break from FFXI, I'd say their counter-measures are far greater then what other companies are willing to do.

[Chrianna]

It's Monday morning and for some strange reason I was able to log into the game like normal - the weekend must have been some kind of horrible nightmare