UCS-5024 Not Resolved

[Imoq]

@RAIST:

You really write like if you knew what are you talking about, but it seems you do not.

Are you in the same boat as us and can't enter? Good, wait quietly.
Aren't you in the same boat as us and can enter? STFU please.

It's annoying how we can't even vent our anger and frustration at not getting a single hint from SE. You seem to lose the point over and over again, so, I'll write in caps to emphasize it:

IT'S NOT ONLY THE FACT WE HAVE BEEN WAITING FOR FIVE DAYS NOW, BUT THE FACT THIS COMPANY IS VERY VAGUE AND SECRETIVE ABOUT WHAT IS HAPPENING, WHAT ARE THEY DOING TO FIX IT AND AN ESTIMATE ON WHEN PEOPLE WILL BE ABLE TO USE THE SERVICE THEY PAYED FOR.

Better? I hope you get it now.

[renasci]

So, has anyone actually gotten past the 'reactivate account' part, or if that pops up you know you're account is still screwed?
Or alternatively, has SE's advice of 'try again later' actually worked for anyone?

[RAIST]

@RAIST:

You really write like if you knew what are you talking about, but it seems you do not.

Are you in the same boat as us and can't enter? Good, wait quietly.
Aren't you in the same boat as us and can enter? STFU please.

It's annoying how we can't even vent our anger and frustration at not getting a single hint from SE. You seem to lose the point over and over again, so, I'll write in caps to emphasize it:

IT'S NOT ONLY THE FACT WE HAVE BEEN WAITING FOR FIVE DAYS NOW, BUT THE FACT THIS COMPANY IS VERY VAGUE AND SECRETIVE ABOUT WHAT IS HAPPENING, WHAT ARE THEY DOING TO FIX IT AND AN ESTIMATE ON WHEN PEOPLE WILL BE ABLE TO USE THE SERVICE THEY PAYED FOR.

Better? I hope you get it now.

While I don't know the exact particulars of what they are going through, I do have a general idea as I have had to manually sift through databases to identify errant data and manually make the adjustments after a payment process went awry, or an import during a lenghty conversion process tanked because of malformed records. I have had to work on MS-SQL/MySQL,MS-Access, and AS400/LANSA databases that were linked to java applications and had to pinpoint and correct errors in applications that I did not write, sometimes did not even have access to the source code and had to work with developers to come up with ways to trap the exceptions and inject workarounds to prevent future errors, then go back and run queries to locate the errors and manually update them one record at a time as it wasn't always something that could simply be scripted to fix it. I have also been involved on projects handling an entire county's real property appraisal data and had to spend days and even weeks massaging data trying to get it converted so it could be posted online. So, yes...I do have some familiarity with the processes that may be involved, and thus have a more unique perspective on this.

Regardless of whether I can get online or not (which, now I can), is a mute point. The point is this is problem that will simply take time to fix. I have some professional experience with similar events to back that point of view. I'm sorry it isn't what you want to hear...but it simply is going to take time for them to find and fix everyone's data. 600 some-odd posts on this forum griping about it will do nothing to alter that fact. SE knows of the problem, they have identified it, they know how to fix it, and they are going about fixing it--it is just going to take time to fix everyone's account.

Flaming SE here won't do anything to resolve your situation--this is not the channel that puts you in direct touch with the billing and other support departments. This forum is not here for one-on-one support issues. At best, it is a means to let SE know of an issue with the game so they can look into it--the moderators are just a go between to gather data and forward it to the appropriate channels. This was done, and they have responded and are working to resolve the issue for everyone. If you need/want personal assistance, you need to contact them directly. If you are able to get through to support via phone or chat so you can direct them to your account, then it will likely move you up the queue--otherwise, you will just have to wait your turn just like everyone else had to before you, and others will after you.

[Imoq]

tldr
I am still missing the point.

FTFY

Seriously, what's wrong with you?

[Liberata]

Flaming SE here won't do anything to resolve your situation--this is not the channel that puts you in direct touch with the billing and other support departments. This forum is not here for one-on-one support issues. At best, it is a means to let SE know of an issue with the game so they can look into it--the moderators are just a go between to gather data and forward it to the appropriate channels. This was done, and they have responded and are working to resolve the issue for everyone. If you need/want personal assistance, you need to contact them directly. If you are able to get through to support via phone or chat so you can direct them to your account, then it will likely move you up the queue--otherwise, you will just have to wait your turn just like everyone else had to before you, and others will after you.

Here's the thing: the official channels do not care, and are not interested in providing their customers with adequate service. I can personally verify this; the kid I spoke to on the phone refused to provide me with anything (information or account related) beyond the party line of "something's wrong, please wait".

I think many of us would be content just to know what is being done, and how long we might expect to be locked out. Until then, it's not unreasonable to keep reminding SE how dissatisfied we are, as they seem indifferent to all other attempts to contact them.