What you probably do not know is that it is not difficult to identify which accounts are affected when you actually call them as I did on yesterday. Granted, tech support is in cali, but they looked at my account and said there was nothing wrong with it, LOL. So I ask you, how difficult is it to identify accounts if you call them and report the problem? Guess the call center is a waste of money too. If SE wants me to stop calling them and posting then why don't they just come out and tell us they will not bill us for services we cannot use? If you are happy paying for something you cannot use PLEASE let me know and I will gladly set you up with some awesome services where you pay and never get anything in return! As a customer I should not pay for something I cannot use! Then again, this month was supposed to be free and look what that gets you..NOTHING!