UCS-5024 Not Resolved

[Jhanaka]

Hello everybody!

Again, I must ask for your understanding and patience while we review this matter and I can assure you that your concerns are being taken seriously.

Thanks to those to have provided detailed information regarding the errors and steps you have taken; this is valuable information that we can pass on.

-Senior Game Master Jhanaka
(Note: As I am not a Technical Support Moderator, further questions about what has happened may not be responded to by me; I am very sorry.)

[Ohji_Lunartail]

Hello everybody!

Again, I must ask for your understanding and patience while we review this matter and I can assure you that your concerns are being taken seriously.

Thanks to those to have provided detailed information regarding the errors and steps you have taken; this is valuable information that we can pass on.

-Senior Game Master Jhanaka
(Note: As I am not a Technical Support Moderator, further questions about what has happened may not be responded to by me; I am very sorry.)

Thank you Senior Game master Jhanaka for responding, hoping the info we have provided helps in fixing this problem thousands are facing. /bow

[Kindra]

Hello everybody!

Again, I must ask for your understanding and patience while we review this matter and I can assure you that your concerns are being taken seriously.

Thanks to those to have provided detailed information regarding the errors and steps you have taken; this is valuable information that we can pass on.

-Senior Game Master Jhanaka
(Note: As I am not a Technical Support Moderator, further questions about what has happened may not be responded to by me; I am very sorry.)

Thank for your response

[Moldtech]

Hello everybody!

Again, I must ask for your understanding and patience while we review this matter and I can assure you that your concerns are being taken seriously.

Thanks to those to have provided detailed information regarding the errors and steps you have taken; this is valuable information that we can pass on.

-Senior Game Master Jhanaka
(Note: As I am not a Technical Support Moderator, further questions about what has happened may not be responded to by me; I am very sorry.)

Hey, Senior Game Master Jhanaka! How about when all is said and done, you get the Technical Support Moderator to post on here with an explanation of the issue. Like how a specific code was able to avoid repair, how an official company post said all was resolved when nothing at all was resolved, etc. etc.

I'm a firm believer in there being no excuse for this length of human error downtime but I rage even more when I'm blatantly lied to by being told something is fixed when it is not. In my profession, such a thing would require the termination of said employee. It may be different in Japan, I don’t know, but in my parts of the world such a thing would not be overlooked or ignored especially when it has an easy 2/3’s of the company’s revenue hanging in the balance. I don't know if anyone over there can tell but the bulk of SE's customers have about had enough of SE entirely.

That being said, accurate and steady communication of the issue instead of the occasional standard GM response of "I'm sorry..." and "While I understand how frustrating this may be...." post from a GM and a false resolution statement from the company itself would have saved SE from a lot of rage. Not that we don't appreciate you actually responding, but as you've said at the bottom of your own post, you have no information. Why is this Technical Support Moderator not spamming us with information instead of only a GM?