UCS-5024 Not Resolved

[Mulch]

Problem is still there uninstalled PlayOnline and reinstalled still same error code.

[Gushazan]

Problem is still there uninstalled PlayOnline and reinstalled still same error code.

Guys, why are you uninstalling POL? The problem is with POL's machines not granting you access to use them, not with your machine or the software on your machine.

[Mulch]

Actually I uninstalled to get my friends names off there couldn't figure a way to delete his names off.

[Hallertau]

This is ridiculous, starting to wonder why I keep giving SE $14.95 a month. I can understand a one day outage, hell even a weekend but four days is crazy. I know you are not billing us for April (supposedly, I've heard different) but not letting us play though ironic, is pretty damn weak.

[Imoq]

Day five, still can't get in.

Also, we haven't had any official news regarding this matter (as in POL page or official forum post from the right department) since more than 24 hours ago.

At least we have the right to know what is happening, how is the process advancing, % of complete, some kind of time table? Anything at all other than "have patience, we are working on it"?

[Psxpert2011]

You wonder why some people's error hasn't been resolved and some did? Give it some time. This is just my idea: There's thousands of people who were affected probably and the issue of "error UCS-5024" would be fixed by first come- first serve basis.
I reported it directly to costumer service on the very same day and just had to wait before everything came back online. You have to remember that the situation is also grim in Japan, much of the economy is being affected as well.

[Hallertau]

Day five, still can't get in.

Also, we haven't had any official news regarding this matter (as in POL page or official forum post from the right department) since more than 24 hours ago.

At least we have the right to know what is happening, how is the process advancing, % of complete, some kind of time table? Anything at all other than "have patience, we are working on it"?

Not to worry we do know that the Egg-stravaganza is coming!

When a large group of your paying customers cannot access the goods they pay for, please SE do not kick us in the neck by telling us about collecting eggs.

[Buibird]

Hugs and Howdy from Texas and Ramuh, yep i'm a UCS-5024 victim, too. See other 2 msgs for more details, but on the re-load playonline thing, "we didnt do this, cuz we knew it is just a time waster" the reason some may have done that, is because the technical/accounting people at SE told us to do this, since they knew we had nothing to do, & they could not fix it from their end, as our accts show up and fine & pmt method is fine. Playonline however shows 2nd accts on same pmt method as unpaid and deactivated, hence the communication between the 2 companies is forever at a stand still. If reloading playonline "as SE is telling people to try" actually worked, it would be on here. Hugs, and Hoping for a solution

[Liberata]

Why do you even have customer service if you have no intention of providing 'service'?

I've been fairly laid back about this UCS 5024 error, but after four days of patiently waiting, I finally called the customer service line to find out what's going on. The gentleman who answered the call provided no information (he simply regurgitated what is on the site here in a bored tone), and did not offer a shred of empathy or a single apology. This error is frustrating, though I guess mistakes happen; the lack of information compounded with the utter indifference of SE's official representation is what is what I find completely unacceptable. Five years, hundreds of dollars, and you can't give me a rough timeline, you can't deign to say 'sorry, I know this has to be annoying'? THAT is infuriating, not some stupid error.

[Anadosia]

It is now Tuesday April 5th 2:15pm CDT and I still cannot log on. Same error different day. I do appreciate the mods letting us know some info each day and would still appreciate if they continue to do so. Will be looking for some kind of an update today. This is getting super depressing