UCS-5024 Not Resolved

[Lordthom]

This is the famous Japanese business model? Make your product unusable by the people that want to buy it?
This is the same crap you did when you broke the PS2 update thing. Your answer to that was to have your customers repair the damage that you did. That's what they teach in Japanese business school? I'm confident that your answer to this will be to ask your customers to jump through hoops again. Is this making sense to you? Are you not noticing your shrinking client base? Do you really think that your customers are going to keep putting up with this? You are currently planning a mass server merge because of your clients leaving and your answer is to keep making your product unusable and then asking your remaining customers to shoulder the responsibility for repairing it. This is absolutely mindboggling to me.

[Powder]

Local time in Tokyo
Monday, April 4, 2011
11:25:11 AM

and still nothing!

[Ariane]

I would like to post as another person to the list of those who still can't log in. I just tried a few minutes ago.

Here is the background info.

First, my family has 4 accounts all on the same credit card. 3 of these accounts work (my wife and I, and 1 mule) and 1 other that does not. All accounts have been active and in good standing for a long time with no break in service. The non-working account does have a different SE login than the other 3 that are working.

I have tried this from both Windows Vista and Windows XP machines with the same results.

On the non-working account, here are the screens I get when I log in:

Screen 1


Screen 2


Screen 3


The account has a Security Token, if that makes any difference.

I hope the details provided may help Square resolve the issue.

Thanks,
-Ari

[Kresaera]

I would like to post as another person to the list of those who still can't log in. I just tried a few minutes ago.

Here is the background info.

First, my family has 4 accounts all on the same credit card. 3 of these accounts work (my wife and I, and 1 mule) and 1 other that does not. All accounts have been active and in good standing for a long time with no break in service. The non-working account does have a different SE login than the other 3 that are working.

I have tried this from both Windows Vista and Windows XP machines with the same results.

On the non-working account, here are the screens I get when I log in:

Screen 1


Screen 2


Screen 3


The account has a Security Token, if that makes any difference.

I hope the details provided may help Square resolve the issue.

Thanks,
-Ari

Same problem with mine, my screens look exactly the same as yours. So.... idk.... the night before this happened I got my Kannagi, so that just adds to my frustration......grrrrrrrrrrrr

[Moldtech]

UCS-5024

This is what your system looks like when it gives the UCS-5024 error code SE. This is this best picture I can draw for you to be able to understand your own coding system.

I take that back, I can make you a step-by-step slideshow if you truely require it. >.>

[Nidhogg]

Local time in Tokyo
Monday, April 4, 2011
11:25:11 AM

and still nothing!

You understand that they have to investigate what is causing the issue, issue a report that can be placed on the web that confirms there is an issue and give a time frame which it will be worked on, and when they hope it will be back to working normal.

Then conduct the maintenance, run dozens of test after each attempt to fix X-issue and then release a notice if their will be an unexpected delay.

In your world it seems that they just read the forums then slap up some notice saying they see our crys but don't know whats causing it, halting all other issues they have to deal with that they don't report and fix this right away because its so critical then go back to the other things that they are attempting to fix.

Their is a lot more to issues that Square has to deal with then what everyone just assumes. Yes I am experiencing this along with hundreds of other players, but I'm not about to come here and cry about it over and over making a new thread when there are already threads for it and spamming for a person to come and read and inform me that they already know the issue is continuing to persist even through one of their attempts to fix it.

[Akaira]

Honestly, I have to agree with many here. My husband is still getting this error code (PC-vista) after following the given steps. No one should have to call in for this. SE needs to take care of it automatically on their end. Should be a simple fix~ restore everyone's accounts. Oh, and while the gesture of no payment is nice and all, if it creates these issues my husband and I would rather pay the monthly fee for our accounts. Very frustrating weekend.

[Akaira]

You understand that they have to investigate what is causing the issue, issue a report that can be placed on the web that confirms there is an issue and give a time frame which it will be worked on, and when they hope it will be back to working normal.

Then conduct the maintenance, run dozens of test after each attempt to fix X-issue and then release a notice if their will be an unexpected delay.

In your world it seems that they just read the forums then slap up some notice saying they see our crys but don't know whats causing it, halting all other issues they have to deal with that they don't report and fix this right away because its so critical then go back to the other things that they are attempting to fix.

Their is a lot more to issues that Square has to deal with then what everyone just assumes. Yes I am experiencing this along with hundreds of other players, but I'm not about to come here and cry about it over and over making a new thread when there are already threads for it and spamming for a person to come and read and inform me that they already know the issue is continuing to persist even through one of their attempts to fix it.

Only one problem you are over looking: they already claimed to have fixed it. People have a right to let them know otherwise.

[Siiri]

Only one problem you are over looking: they already claimed to have fixed it. People have a right to let them know otherwise.

A Senior GM has posted in one of these many threads that they are re-investigating it. We have to take him at his word right now. I think its the no content ID one.

[Powder]

In your world it seems that they just read the forums then slap up some notice saying they see our crys but don't know whats causing it, halting all other issues they have to deal with that they don't report and fix this right away because its so critical then go back to the other things that they are attempting to fix.


You assume. You wouldn't have a clue about my world or what I think so speak for yourself please.